We are based in the UK and ship worldwide.
How long will it take you to dispatch my order?
All orders are processed within 2 working days.
Can I change or cancel my order?
If your order has not yet been fulfilled please contact us at firstname.lastname@example.org with your order number and details of the cancelation/change you require.
Please note that as we work hard to get your order ready to ship as soon as possible, we may not be able to change/cancel your order upon request.
Will I have to sign for my delivery?
Due to COVID-19 social distancing measures, customer signatures on delivery are generally no longer required. The delivery driver will sign on your behalf, only if they are able to put the package through your letterbox or leave it in a safe location. 99% of our packages are able to fit through an average size letter box. If you have ordered 10 items or more, your package will most likely exceed the dimensions of your letterbox.
All of our UK orders are shipped via Royal Mail.
- Our FREE standard UK shipping will be dispatched using Royal Mail's 1st Class service - estimated transit time 1-2 working days.
- Keep in mind that orders being sent by regular 1st class mail will not have a tracking number.
- If you would like to be able to fully track your order, please choose 'ROYAL MAIL TRACKED 24' at the checkout.
Where do you ship to?
We are pleased to offer worldwide shipping. We regularly ship to the USA, Canada and the EU. If the postman can find you, so can we!
- Shipping time might vary depending on location, shipment method and other factors.
- Shipping options will be shown at checkout.
Do you offer express international shipping?
Please contact us at email@example.com before placing your order if you would like us to send your order via an expedited shipping service such as UPS or FEDEX. We will be happy to provide a quote.